5 Star Sales Review
Staff Member: Nikki Hudson/Bryan
Nikki and Bryan were very helpful. They worked very hard to get me and my husband approved for a car. Both had a very pleasant attitude and was fun to work with.
The only thing I am disappointed in is that I was really looking for a mini Van or a vehicle with 3rd row seating. I was told the Patriot is what the bank would approve me for. So, without saying it, it was like I was being told I HAD to choose the patriot. I ask about a Dodge Journey but wasn't told anything else about it. I wasn't even shown any other vehicles. Also, I was told what my monthly payment would be but nobody ever told me exactly what the total cost of the vehicle was. I didn't find that out until I went to talk to the financial lady and signed the paperwork. I think the sales person needs to tell the customer the total cost of the vehicle plus what their monthly payments will be BEFORE they get to that final step of signing the paperwork. The total cost of a vehicle and the monthly payments is an important part of deciding whether one wants that particular vehicle or not.
Don't get me wrong, I LOVE my car, but with three teenagers and animals to transport, I feel like I really need more room.
Other than that, I had a GREAT experience. I would recommend this dealership to any of my friends. I was very impressed with how fast I got approved for a car, when honestly I wasn't expected to be approved at all.
I am also impressed with ALL of the staff, especially Nikki and Bryan. Everyone was very nice, attentive, ask if we needed anything to drink, and just made sure we were comfortable during the whole process.
Jul 25 2015